newtaxblog.com

Once you have chosen a solicitor, what is an acceptable service standard you should receive and what happens if it is poor?

If you have instructed a UK Solicitor for the first time, you may be confused over the level of service you should expect to receive from them. This is no surprise really, because few people who have studied the law and will have any true understanding of what standards of service they should expect from any law firm.

The first thing and most important, is the advice you initially get from your solicitor once you have appointed them. This is up to you to ensure that you are taking in all that the solicitor is saying to you, and if there are any points which you are struggling to understand, ask them to go over these again. The solicitor’s main job is to provide you with the legal advice and most will actually do this part of their job very well. Once the meeting is over you should receive correspondence from the lawyer to confirm any point made and contacts that might be entered into.

It should be evident if the solicitor is going to take on your case. Once this stage is reached you might want to actively be involved. It is a good idea to ask the solicitor to give you an approximate timescale for when they believe relevant actions will be completed. Of course, as with anything in life, some of these issues may be out of their hands to a certain extent, therefore do try to be realistic with these types of expectations. It is worth remembering that some actions require meeting with other third parties. If a third party delays proceedings, it would not be right to put blame on your solicitor.

Regular communication is essential once you have taken on a legal solicitor services to keep you up to date with events. This is the most regular way law firms can give a poor service. They should not get away with this. If you have to, ask for information on your case. If you feel you are being ignored then you should put in an official complaint. Some solicitors will not call you unless they feel it is absolutely necessary.

Once the case is settled you will receive an invoice from you solicitor, which should be checked carefully for accuracy. This is often a poor area of a solicitors service. When you get the bill, if anything is not clear then you need to contact your solicitor. If you remain certain that there is a mistake and want to complain about a solicitor, pursue a complaint to a senior partner. The Legal complaints service may well wish to take up your case if it is not resolved.

If you are concerned over this, you can use a good solicitors directory to find the Solicitor that will be most able to deal with your situation. Most solicitors’ directories will only provide you with basic information, where law firms are concerned. As such this might not be any good for you. To choose the best solicitor it is advantageous to find a legal directory that you can select a law firm yourself based on reviews. http://www.Solicitor.info is one such great solicitor directory website that you can do this.

Tags: law, lawyer, legal firm, UK solicitor